Support Operations Administrator
Job Summary
Driving SLA and XLA performance, the full-time Support Operations Administrator will enhance user experience, ensure endpoint compliance, and manage escalations while collaborating with various teams in a dynamic environment.
Key Responsibilities
- Drive SLA and XLA performance across DWP tracks, focusing on user experience and productivity metrics
- Ensure endpoint compliance for security measures and maintain asset accuracy and lifecycle management
- Manage escalations and critical incidents while providing customer-focused service leadership
Required Qualifications
- Expertise in Field Support Services and end-user computing
- Working knowledge of Windows, macOS, Microsoft 365, and remote support tools
- Experience with endpoint management tools such as SCCM/MECM and Microsoft Intune
- Familiarity with ITSM tools like ServiceNow for incident and asset management
- Ability to analyze ticket trends and operational dashboards for improvement opportunities
Complete Job Description
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