Support Operations Analyst

Job Summary

A company is looking for a Support Operations Analyst to assist the Customer Success organization with metrics reporting, staffing forecasting, and call center tool management.

Key Responsibilities

• Coordinate department tools and operations for efficiency and compliance
• Collaborate with IT and leadership on system support and tool enhancements
• Create and maintain records, databases, and reports related to personnel and performance metrics

Required Qualifications

• Proven experience in data management, metrics, and forecasting
• Familiarity with tools such as Work Force Manager, Talkdesk, and Looker
• Minimum of an Associate's degree in Business, Analytics, or related field
• Proficiency in Google Suite and Microsoft Office, particularly Google Sheets
• Basic knowledge of Python or similar coding language is a plus