Support Operations Analyst

Job Summary

A company is looking for a Support Operations Analyst to manage operations and resolve disputes for accounting firms.

Key Responsibilities

• Manage day-to-day operations, dispute research, and resolution processes for large accounting firms
• Provide operational support for disputes, payments, onboarding, off-boarding, and process improvement for the QuickBooks Solution Provider channel
• Ensure accuracy of incentives, productivity of partners, and facilitate audits as new firms join

Required Qualifications

• 2-4 years of experience in Sales Ops, Revenue Ops, Finance Ops, or similar roles
• Proven experience in researching and resolving complex payment or incentive disputes
• Hands-on proficiency with Salesforce and advanced skills in Excel/Google Sheets
• Familiarity with SQL or BI tools such as Tableau, Looker, or Power BI
• Experience with low-code workflow/databasing platforms like Quickbase