Support Operations Analyst

Job Summary

A company is looking for a Support Operations Analyst, AI & Automation to enhance customer support through operational improvements and automation.

Key Responsibilities

• Analyze and optimize support workflows to identify and resolve inefficiencies
• Leverage AI tools and no-code/low-code platforms to automate processes and enhance support operations
• Develop dashboards and reports to provide insights on customer experience metrics and support trends

Required Qualifications

• Experience in support operations, customer experience operations, or technical support
• Strong understanding of support workflows and related tools (e.g., Zendesk, Intercom, Salesforce Service)
• 2+ years of experience in operations, analytics, or support operations
• Hands-on experience with emerging AI tools and prompt creation
• Familiarity with data flow between systems and APIs; SQL or BI experience is a bonus