Support Operations Coordinator

Job Summary

A company is looking for a Support Operations Coordinator who will ensure efficient operations within the customer support team.

Key Responsibilities

• Own and improve operational infrastructure, workforce systems, and quality standards for the support team
• Implement and maintain scheduling systems for optimal coverage across support channels
• Manage quality management systems, including peer reviews, ticket scoring, and documentation audits

Required Qualifications

• 2-5 years of experience in operations, workforce management, or quality management in fast-paced environments
• Bachelor's degree in Business, Operations, or a related field, or equivalent experience
• Experience in building and maintaining operational systems with strong process improvement skills
• Proficiency in data and analytics tools (Excel, Google Sheets, basic BI tools)
• Strong organizational and project management skills with the ability to manage multiple priorities