Support Operations Engineer

Job Summary

To enhance support efficiency for a growing customer base, the full-time remote Support Operations Engineer will audit workflows, implement automations, and resolve recurring issues while collaborating closely with the support team.

Key responsibilities

• Audit and optimize support workflows, tooling, and metrics to improve efficiency
• Deploy AI solutions for support processes while maintaining customer trust
• Identify and fix bugs that contribute to recurring support tickets

Required qualifications

• 5+ years of relevant experience in support engineering at a technical SaaS product
• Familiarity with a full-stack JavaScript application and ability to read and modify code
• Experience building tools and automations to streamline support processes
• Practical experience deploying AI workflows in support or operations contexts
• Strong writing skills for clear communication in a remote work environment