Support Operations Engineer
Job Summary
Seeking a full-time Support Operations Engineer, the role will manage Zendesk configuration and optimization, serve as the primary business analyst for Support Operations, and ensure adherence to governance and security standards while collaborating with cross-functional teams in a remote environment.
Key responsibilities
- Configure and enhance Zendesk workflows, including forms, triggers, and reporting
- Gather and document requirements, translating business needs into effective system designs
- Ensure compliance with governance standards and support change management activities
Required qualifications
- Strong hands-on experience with Zendesk administration and configuration
- Experience in building workflows using triggers, automations, and reporting
- Proven ability to translate business needs into system solutions
- Understanding of change management and system governance practices
- Experience supporting operational workflow or case management processes
Complete Job Description
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