Support Operations Manager

Job Summary

A company is looking for a Manager of Support Operations.

Key Responsibilities

• Drive systems strategy and roadmap by partnering with technical teams to optimize support tools
• Lead and mentor a team of program managers to deliver complex, cross-functional projects
• Design and optimize business processes while overseeing operational analytics and insights

Required Qualifications

• 8+ years in Operations, with at least 3 years of management experience
• Deep proficiency in Salesforce Service Cloud and experience with technical deployments
• Demonstrated ability to manage large-scale projects from conception to completion
• Strong analytical skills with expertise in Excel/Google Sheets and BI tools
• Bachelor's degree in Business, Information Systems, or a related field