Support Operations Manager

Job Summary

A company is looking for a Support Operations Manager, User Operations.

Key Responsibilities

• Hire, manage, and develop a team of support operations specialists to achieve team outcomes
• Lead cross-functional initiatives to improve scalability and effectiveness of User Operations
• Own and evolve support tooling, ensuring it enables automation and operational excellence

Required Qualifications

• 5+ years of experience in Support or Customer Experience Operations for B2B Enterprise to SMB accounts
• Proven experience leading cross-functional initiatives that improved operational efficiency
• Experience managing and developing a team, including hiring and providing feedback
• Strong systems thinker with experience designing scalable support infrastructure
• Deep familiarity with modern support tooling and success in optimizing them for scale