Support Operations Manager

Job Summary

A company is looking for a Support Operations Manager.

Key Responsibilities

• Own the end-to-end performance of the Intercom platform and AI agent configuration, focusing on automation opportunities and customer journey enhancements
• Serve as the primary expert for support technology, managing platform architecture and integration with adjacent tools
• Analyze support performance metrics to drive operational efficiency and improve customer experience through data-driven initiatives

Required Qualifications

• 5+ years in Support Operations, GTM Ops, or Revenue Operations
• 3+ years of hands-on experience with support tech stacks, particularly Intercom
• Proven experience in building and optimizing AI chatbots or automated customer interaction flows
• Experience integrating support tools with CRMs and other platforms
• Familiarity with automation tools such as Zapier or N8N is a plus