Support Operations Specialist

Job Summary

A company is looking for a Support Operations Specialist who will design, implement, and optimize support operations and service delivery models.

Key Responsibilities

• Lead the development and continuous improvement of customer support workflows, focusing on scalability and efficiency
• Execute strategic support initiatives and provide executive level reporting on progress and outcomes
• Evaluate and implement support technologies to enhance operations and customer satisfaction

Required Qualifications

• Bachelor's degree in Business Administration, Finance, Management Information Systems (MIS), or related fields
• Minimum of five (5) years of experience in customer support, support operations, or service design
• At least two (2) years of specialized experience in the financial institution industry, SaaS, or project management
• Ability to think strategically while maintaining a hands-on approach to problem solving
• Working knowledge of personal computers, including MS Word, Excel, PowerPoint, and SaaS applications