Support Operations Specialist

Job Summary

A company is looking for a Support Operations Specialist to manage systems and workflows for their customer support team.

Key Responsibilities

• Own the support tech stack, including optimization, configuration, troubleshooting, and documentation
• Lead AI and automation initiatives to enhance customer support efficiency
• Design and document support workflows and maintain operational reporting and data hygiene

Required Qualifications

• 2+ years of hands-on experience with customer support platforms at an admin or ops level
• Demonstrated experience with AI tools in a support context
• Comfortable working with or around code (JSON, HTML, CSS, JS) or eager to learn
• Experience with automation and integration tools
• Background in SaaS and Support, understanding the dynamics of high-volume support environments