Support Operations Specialist

Job Summary

To enhance support efficiency, the full-time remote Support Operations Specialist will optimize workflows, implement AI solutions, and address recurring bugs while selectively managing support tickets for a growing number of publishers.

Key responsibilities

• Audit and improve support workflows, tooling, and metrics to enhance efficiency
• Deploy AI and automation to streamline support processes without compromising customer trust
• Identify and resolve recurring bugs in the codebase to minimize ticket generation

Required qualifications

• 5+ years of experience in support engineering for a technical SaaS product
• Proficiency in full-stack JavaScript, with the ability to read and modify code
• Experience building internal tools and automations to improve workflows
• Practical experience deploying AI workflows in a support or operations context
• Strong writing skills for clear communication in a remote work environment