Support Operations Specialist
Job Summary
To strengthen the operational foundation of the Support team, the full-time Support Operations Specialist will improve tooling and workflows, ensure data accuracy, and drive scalable solutions in a remote environment.
Key responsibilities
- Partner with the Support Systems Engineer to administer and enhance Support systems and workflows
- Translate operational needs into scalable system requirements and ensure the accuracy of operational data
- Drive projects from definition through implementation, maintaining documentation and establishing best practices
Required qualifications
- Experience in Support Operations, Customer Experience Operations, or a similar operational role
- Familiarity with support tooling such as ticketing systems, knowledge bases, and CRM systems
- Proven track record of improving workflows and operational systems to enhance team effectiveness
- Ability to work with data and operational metrics, ensuring accuracy and consistency
- Comfortable partnering with technical teams to understand systems, integrations, and data flows
Complete Job Description
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