Support Operations Specialist II

Job Summary

A company is looking for a Support Operations Engineer II.

Key Responsibilities

• Handle complex and escalated support tickets related to account setup, billing, integrations, and CMS functionality
• Identify inefficiencies and contribute to the improvement of support processes and internal workflows
• Mentor and assist Support Operations Specialist I team members, offering guidance and training as needed

Required Qualifications

• Minimum of 3 years of experience in Customer Support, Customer Success, or a similar customer-facing role, preferably in a B2B SaaS environment
• Fluent in English
• Proven ability to work effectively in a remote work environment with minimal supervision
• Experience working with Stripe and creating internal documentation is preferred
• Familiarity with Headless CMS platforms is considered a plus