Support Operations Specialist II

This job has been removed

Location: Remote

Compensation: Salary

Reviewed: Mon, Mar 16, 2026

This job expires in: 2 days

Job Category: Information Technology

Employer Type: Employer

Career Level: Experienced

Education Level: Masters

Job Summary

A company is looking for a Support Operations Engineer II.

Key Responsibilities

Handle complex and escalated support tickets related to account setup, billing, integrations, and CMS functionality
Troubleshoot technical issues independently and ensure high-quality, timely resolutions
Mentor Support Operations Specialist I team members and contribute to improving support processes

Required Qualifications

Minimum of 3 years of experience in Customer Support, Customer Success, or a similar customer-facing role, preferably in a B2B SaaS environment
Fluent in English
Experience working in a remote environment with minimal supervision
Familiarity with Headless CMS platforms is considered a plus
Experience with Stripe and creating internal documentation is preferred

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