Support Operations Team Manager

Job Summary

A company is looking for a SOS Team Manager to oversee their Support Operations Service team.

Key Responsibilities

• Manage capacity planning, resource allocation, and service quality across multiple product lines
• Lead team development through hiring, training, performance reviews, and coaching
• Optimize processes and performance by tracking KPIs and implementing improvements

Required Qualifications

• Bachelor's degree in technical, management, business, education technology, or related field
• 3-5 years of management experience in customer support or operations teams
• Experience in online learning, education technology, or similar digital service environments
• Proven success in metrics management and cross-functional collaboration
• Demonstrated ability to lead with empathy and strategic thinking