Support Optimization Manager

Job Summary

A company is looking for a Senior Manager of Support Optimization AI & Automation.

Key Responsibilities

• Build, configure, and maintain AI-driven support workflows and automation
• Test and validate responses and automation logic before release
• Collaborate with Engineering to support data connectors and integrations

Required Qualifications

• 4+ years of experience in support operations, automation, or CX tooling roles
• Hands-on expertise with CRM systems, including workflows and automation
• Experience with AI-driven support tools, particularly conversational AI platforms
• Strong experience in testing and maintaining automated workflows
• Ability to document logic, procedures, and workflows clearly