Support Platform Manager

Job Summary

A company is looking for a Support Platform Manager to oversee and enhance their global support infrastructure.

Key Responsibilities

• Lead a team of Systems Engineers and Administrators to manage omnichannel communication platforms and integrations
• Establish documentation standards for system architectures and workflows to ensure continuity
• Collaborate with Product and Engineering teams to influence roadmap development and ensure platform stability

Required Qualifications

• 5+ years of experience in enterprise business tooling administration, particularly in high-growth technology environments
• 2+ years of experience in leading technical teams and fostering cross-functional collaboration
• Deep expertise in contact center infrastructure and advanced proficiency in the Zendesk ecosystem
• Proven experience in architecting integrations between contact center software and enterprise CRMs
• Hands-on experience with APIs to extend system functionality and bring new technical offerings to market