Support Platform Senior Manager

Job Summary

A company is looking for a Support Platform Senior Manager to lead the global support infrastructure and ensure its alignment with operational needs.

Key Responsibilities

• Direct a team of Systems Engineers and Administrators to manage omnichannel communication platforms and enterprise integrations
• Establish documentation standards for system architectures and integration workflows to ensure technical transparency
• Collaborate with Product and Engineering teams to influence roadmap development and maintain support feature integrity

Required Qualifications

• 5+ years of experience in enterprise business tooling administration, especially in high-growth technology environments
• 2+ years of experience leading technical teams and fostering cross-functional collaboration
• Deep technical expertise in contact center infrastructure, particularly within the Zendesk ecosystem
• Proven experience architecting integrations between contact center software and enterprise CRMs
• Hands-on experience leveraging APIs to extend system functionality and deliver new technical offerings