Support Representative

Job Summary

Providing exceptional customer service in a remote capacity, the contract Support Representative I will handle inbound calls and inquiries, support various Human Resources functions, and utilize system tools to resolve issues in a fast-paced call center environment.

Key responsibilities

• Manage inbound calls, chat, and two TMSS queues while maintaining professionalism and empathy
• Provide general information and problem resolution related to HR policies and procedures
• Utilize knowledge bases and supporting documents to enhance customer service and facilitate warm transfers

Required qualifications

• High school diploma or equivalent
• Previous experience in call center/helpdesk Tier I support
• Experience handling a high volume of calls daily
• Familiarity with helpdesk ticketing systems
• Preferred troubleshooting experience with HRIS systems, such as Workday