Support Representative

Job Summary

Providing exceptional customer service in a remote capacity, the contract Support Representative I will handle inbound calls and inquiries, support various Human Resources functions, and utilize system tools and knowledge bases to resolve issues.

Key responsibilities

• Manage phone, chat, and two TMSS queues in a fast-paced call center environment
• Respond to inquiries with professionalism and empathy while providing information on HR policies and procedures
• Collaborate with internal and external teams to deliver integrated customer service, including warm transfers

Required qualifications

• High school diploma or equivalent
• Some previous experience in call center/helpdesk Tier I support
• Experience handling a high volume of calls daily
• Familiarity with helpdesk ticketing systems
• Previous troubleshooting experience with HRIS systems, such as Workday, preferred