Support Senior Director

Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Mon, Feb 05, 2024
This job expires in: 12 days

Job Summary

A company is looking for a Support Senior Director.

Key Responsibilities:
  • Prepare data outlining Product performance from a Support perspective
  • Build cross-departmental action items and agreements
  • Evaluate staffing capacity, efficiency, and forecasting
Qualifications:
  • 10+ years of experience in a Support Leadership, Support Operations, and/or Center of Excellence role
  • 5+ years of experience in a high growth and high volume Support organization
  • Experience with global Support
  • Experience crafting and sharing recommendations to senior Engineering and Product leadership
  • Excellent interpersonal skills working with remote and cross-functional teams

COMPLETE JOB DESCRIPTION

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