Support Services Analyst

Job Summary

A company is looking for a Support Services Analyst (Level 2) to ensure customer needs are addressed professionally and promptly.

Key Responsibilities

• Provide timely and professional customer support through various communication channels
• Analyze customer issues and contribute to knowledge management for future support
• Collaborate with internal teams to resolve issues and enhance product knowledge

Required Qualifications

• Bachelor's degree in business, commerce, information technology, or computer science
• Minimum of 2 years' experience in support services and analysis
• Experience in supporting non-technical software users
• Familiarity with modern service management practices and systems
• Legal authorization to work in the U.S. indefinitely