Support Services Analyst

Job Summary

A company is looking for a Support Services Analyst to provide customer support for its products and systems.

Key Responsibilities

• Provide timely support to customers via calls, emails, and chat across multiple platforms
• Create and track support tickets, ensuring detailed documentation and appropriate follow-up
• Manage a small team of contracted agents, providing training and handling escalations during peak seasons

Required Qualifications

• High school diploma or equivalent
• 1+ years of experience using Google Suite products
• 1+ years of experience in the Customer Service field
• Strong leadership skills and ability to manage a contractor cohort
• Experience with CRM, chat, and telephony tools preferred