Support Services Analyst

Job Summary

A company is looking for a Support Services Analyst to provide customer support for its products and systems.

Key Responsibilities:

• Provide high-quality support to customers via calls, emails, and chat across multiple platforms
• Create and track support tickets, ensuring accurate and timely resolutions
• Manage a small team of contracted agents, including training and handling escalations

Required Qualifications:

• High school diploma or equivalent
• 1+ years experience using Google Suite products
• 1+ years experience in the Customer Service field
• Strong leadership skills to manage a contractor cohort
• Tech-savvy with a proactive approach to learning and problem-solving