Support Services Analyst

Job Summary

A company is looking for a Support Services Analyst to provide customer support for its products and systems.

Key Responsibilities

• Provide high-quality, timely support to customers via calls, emails, and chat sessions
• Create and track support tickets, ensuring accurate resolution and follow-up
• Manage a small team of contracted agents, providing training and support during peak seasons

Required Qualifications

• High school diploma or equivalent
• 1+ years experience using Google Suite products
• 1+ years experience in the Customer Service field
• Experience in an IT/Help Desk Support environment preferred
• Proficiency with CRM, chat, and telephony tools is a plus