Support Services Associate

Job Summary

A company is looking for a Support Services Associate to perform basic administrative and customer service duties for operational workflow.

Key Responsibilities

• Receive, review, and respond to incoming email communications regarding service calls and updates
• Process customer reimbursement invoices and claims, ensuring accuracy and validity
• Provide backup support to the Receptionist/Switchboard Operator and assist with other assigned duties

Required Qualifications

• Minimum of six months experience in Customer Service or a related field
• High school diploma or equivalent is required
• Knowledge of Microsoft Office applications (Outlook, Word, Excel)
• Ability to perform data entry at 35+ WPM
• Familiarity with claims processing and customer service in home warranty or insurance is a plus