Support Services Manager

Job Summary

A company is looking for a Manager, Support Services for a travel agency.

Key Responsibilities

• Lead the full employee lifecycle including recruiting, onboarding, and performance coaching
• Drive customer service excellence by providing strategic guidance and data-driven recommendations
• Monitor and evaluate call center performance, ensuring adherence to service level agreements and operational standards

Required Qualifications

• Bachelor's degree preferred or equivalent combination of education and relevant experience
• Minimum of 5 years of progressive experience in call center management or senior leadership
• Experience working with Salesforce
• Demonstrated ability to lead and develop high performing teams in a fast-paced environment
• Proven analytical and decision-making capabilities to resolve complex operational issues