Support Services Specialist

Job Summary

A company is looking for a Support Services Specialist who is passionate about customer service and problem-solving.

Key Responsibilities

• Support customers by handling calls and email requests, resolving software and billing issues
• Provide ad-hoc training on systems and processes to customers
• Master the company's solutions to guide customers effectively in using the products

Required Qualifications

• High School Diploma or equivalent
• 2+ years of experience in a customer-facing role, preferably in a SaaS environment
• Technical software support experience
• Friendly and professional demeanor with a commitment to customer relationships
• Ability to multitask and work independently in a fast-paced environment