Support Services Specialist

Job Summary

A company is looking for a Support Services Specialist - Travel.

Key Responsibilities

• Provide phone, email, and chat support in a high-volume call center environment
• Document issues and resolutions accurately in internal systems
• Collaborate cross-functionally to research and resolve reported issues

Required Qualifications

• 3+ years of experience in the travel industry, preferably with travel advisors
• Detail-oriented with the ability to manage multiple tasks simultaneously
• Familiarity with US and Canada industry suppliers
• Proficient in Microsoft Office and ability to learn new technologies
• Experience with Salesforce or travel CRM systems is a plus