Support Services Specialist

Job Summary

As a full-time remote Support Services Specialist, the successful candidate will manage a high volume of partner inquiries, providing technical support and account management while fostering relationships with real estate professionals and customers.

Key responsibilities

• Handle partner inquiries via email, live chat, and phone, resolving technical, account, billing, and product questions
• Own end-to-end conversations, triaging and routing contacts while prioritizing partner experience
• Collaborate cross-functionally to gather partner feedback and improve internal processes and product launches

Required qualifications

• Experience in high-volume customer support, account management, or a client-facing role
• Strong technical troubleshooting skills and a proactive approach to problem prevention
• Exceptional written and verbal communication skills, with the ability to simplify complex issues
• Proficiency in Google Drive and openness to using AI tools for enhanced partner experiences
• Ability to work cross-functionally and influence stakeholders to drive customer-focused changes