Support Services Specialist

Job Summary

As a full-time remote Support Services Specialist, the candidate will manage high volumes of partner inquiries, providing technical and account support to real estate professionals and customers while fostering strong relationships and enhancing the overall customer experience.

Key responsibilities

• Handle partner inquiries via email, live chat, and phone, resolving technical, account, billing, and product questions
• Support real estate professionals and internal teams by addressing a broad range of issues, from platform questions to account management
• Build relationships with partners, understanding their business goals and connecting them with appropriate products and programs

Required qualifications

• Experience in high-volume customer support, account management, or a client-facing role
• Proficiency in troubleshooting technical issues and contributing to process improvements
• Exceptional written and verbal communication skills for explaining complex issues simply
• Ability to work cross-functionally and influence stakeholders to drive customer benefits
• Familiarity with Google Drive and openness to utilizing AI tools for enhanced efficiency