Support Services Specialist II

Job Summary

Acting as an advocate for patients, the full-time Support Services Specialist II will facilitate coverage for medical expenses by researching and reconciling accounts, communicating with clients and payers, and managing daily account functions in a remote work environment.

Key responsibilities:

• Create, maintain, and file various accounting reports and correspondence
• Research and reconcile accounts while interacting with patients and utilizing medical billing systems
• Assist with escalated customer issues and provide training to team members as a subject matter expert

Required qualifications:

• High school diploma or equivalent
• At least 2 years of customer service experience, preferably in a healthcare setting
• Minimum of 1 year of experience in patient financial services or insurance collections
• Proficient knowledge of commercial and government insurance plans, as well as medical terminology
• Ability to handle sensitive information while maintaining HIPAA compliance