Support Services Supervisor
Job Summary
Supervising a dedicated support team, the full-time Support Services Supervisor will oversee daily operations, manage customer support escalations, and ensure service quality while working in a hybrid environment.
Key Responsibilities
- Supervise daily activities of the Support Services team and coordinate workloads to meet customer needs
- Monitor support tickets and service metrics, ensuring timely resolution and documentation of issues
- Provide coaching and training to team members, reinforcing customer service standards and operational procedures
Required Qualifications
- High school diploma or equivalent required; associate or bachelor's degree in a related field preferred
- Minimum 5 years of experience in customer service or technical support roles
- Previous supervisory or team lead experience required
- Experience with ticketing and customer support systems
- Proven ability to handle customer escalations and complex service situations
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,805 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
