Support Services Team Lead

Job Summary

A company is looking for a Support Services Team Lead in the travel industry.

Key Responsibilities

• Oversee complex customer escalations and ensure high-quality service delivery
• Serve as the primary escalation point for Service Specialists and manage difficult consumer issues
• Support succession planning by identifying and developing high-performing team members

Required Qualifications

• 5+ years of experience in the travel industry, preferably with a background in travel advising
• Minimum of 2 years of recent call center experience
• Demonstrated leadership experience and a commitment to mentorship
• Ability to learn new computer systems quickly and effectively
• Willingness to go the extra mile and use sound judgment in decision-making