Support Services Technician
Job Summary
Providing first-level technical support for computer software and hardware products, the contract Support Services Technician will work remotely, troubleshooting issues, assisting users, and maintaining documentation in a fast-paced environment.
Key responsibilities:
- Troubleshoot and repair Windows and Apple products while interacting with internal customers via phone, chat, and email
- Accurately document all work and troubleshooting efforts in ticketing systems
- Assist users with software inquiries and perform troubleshooting on mobile devices and network connectivity issues
Required qualifications:
- Associate degree in a related field preferred; Bachelor's degree is a plus
- 1-2 years of experience in a MS Windows environment providing break/fix support
- Experience troubleshooting MS Office (O365) products
- Familiarity with ticketing systems, preferably ServiceNow
- Knowledge of Active Directory and experience managing Windows 10 workstations
Complete Job Description
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