Support Solutions Engineer

Job Summary

A company is looking for a Support Solutions Engineer, Big Data (L5).

Key Responsibilities

• Monitor and handle customer requests, troubleshoot issues, and automate support needs
• Develop runbooks, improve support tools, and enhance the engineering support experience
• Collaborate with cross-functional teams to advocate for customer needs and improve product usability

Required Qualifications

• Minimum of 5 years of professional support or engineering experience in Big Data technologies
• Experience supporting platforms built with open source technologies like Apache Kafka and Spark
• Proficiency in reading and writing SQL queries for data analysis
• Experience in developing automation tools and scripts for process improvement
• Proficient in at least one programming language, ideally Python or Java