Support Solutions Engineer

Job Summary

A company is looking for a Support Solutions Engineer to provide technical support and enhance customer experience with their software.

Key Responsibilities

• Diagnose and resolve complex software issues while providing exceptional customer support
• Act as a point of escalation for Tier 1 support staff and collaborate with development teams to address software issues
• Maintain detailed records of support requests and assist in training Tier 1 support technicians

Required Qualifications

• 5+ years of experience in the Rental Industry, preferably with rental software
• Strong knowledge of software troubleshooting techniques, operating systems, and applications
• Experience with SQL
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience preferred