Support Specialist

Location: Remote

Compensation: To Be Discussed

Reviewed: Tue, Dec 16, 2025

This job expires in: 23 days

Job Category: Customer Service

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Support Specialist.

Key Responsibilities

Field live calls from patients and end-users to address technical issues
Manage support tickets in Salesforce to meet Service Level Agreements (SLA)
Troubleshoot DICOM, HL7, and FHIR integration issues, and assist with software upgrades

Required Qualifications

2+ years of experience with enterprise PACS
1+ years of experience with HL7 interfaces for radiology workflows
Knowledge of HIPAA and healthcare standards
Basic understanding of network and server troubleshooting
Experience working directly with end users and clients

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