Support Specialist

Job Summary

A company is looking for a Support Specialist.

Key Responsibilities:

• Conduct outreaches to members and providers regarding service initiation and continuation
• Handle member calls and inquiries, schedule appointments, and assist with benefit questions
• Manage a large caseload, communicate member issues, and monitor member screening effectively

Required Qualifications:

• High School diploma or GED equivalent
• Experience in a customer service environment
• Experience working in a fast-paced environment with multiple priorities
• Knowledge of medical terminology
• Experience in managed care or healthcare industry working in a Call Center or Care/Case Management Department