Support Specialist

Job Summary

A company is looking for a Support Specialist I (MT/PT).

Key Responsibilities

• Manage all support tickets and assist with live chat support as needed
• Collaborate with Project Coordinators on escalated support issues and track user feedback
• Develop processes for customer satisfaction and manage incentive payments

Required Qualifications

• 1 year of experience in a customer-facing support role
• Experience providing support through written formats (email, live chat, etc.)
• Experience responding to a high volume of customer support tickets and chats
• Bachelor's Degree preferred but not required
• Must have a United States address and be authorized to work without Visa sponsorship