Support Specialist

Job Summary

A company is looking for a Support Specialist to provide first-line support for customer queries and ensure customer satisfaction.

Key Responsibilities:

• Provide first-level support to customers and internal teams
• Run customer-facing calls for configuration, training, and troubleshooting
• Manage the customer-facing ticketing inbox in Jira and HubSpot, providing resolutions and escalating issues where needed

Required Qualifications:

• 2+ years of experience in customer support in a software or technology company
• Experience in a customer-facing environment
• Experience in a startup environment is an asset
• Bachelor's degree or relevant experience is preferred