Support Specialist
Location: Remote
Compensation: To Be Discussed
Reviewed: Tue, Apr 15, 2025
This job expires in: 27 days
Job Summary
A company is looking for a Support Specialist to provide first-line support for customer queries and ensure customer satisfaction.
Key Responsibilities:
- Provide first-level support to customers and internal teams
- Run customer-facing calls for configuration, training, and troubleshooting
- Manage the customer-facing ticketing inbox in Jira and HubSpot, providing resolutions and escalating issues where needed
Required Qualifications:
- 2+ years of experience in customer support in a software or technology company
- Experience in a customer-facing environment
- Experience in a startup environment is an asset
- Bachelor's degree or relevant experience is preferred
COMPLETE JOB DESCRIPTION
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Company Overview
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