Support Specialist

Job Summary

A company is looking for a Support Specialist I to provide technical assistance and customer support.

Key Responsibilities

• Provide technical support and troubleshooting for software applications, both cloud-based and on-premise
• Utilize ticketing systems to track and manage support requests efficiently
• Collaborate with product and engineering teams to improve software and support processes

Required Qualifications

• 2-3 years of experience in a technical support or IT support role, preferably in a SaaS environment
• Solid understanding of cloud-based solutions, on-premise software, and mobile applications
• Experience with ticketing systems such as Zendesk or Jira
• Familiarity with remote support tools like TeamViewer or ConnectWise
• Ability to work independently and manage multiple support tickets in a fast-paced environment