Support Specialist

Job Summary

A company is looking for a Support Specialist - Pacific Time Zone.

Key Responsibilities

• Triage incoming help tickets, escalated support calls, and live chats related to the software and products
• Provide professional customer service to members, partners, and staff in a timely manner
• Facilitate training and participate in member-facing meetings as needed

Required Qualifications, Training, and Education

• Solid knowledge and experience with the Tessitura software and products
• Demonstrated initiative and ability to assume additional responsibilities
• Self-starter with the ability to work independently and in groups in a virtual environment
• Desire to focus on customer satisfaction and advocate for the customer experience
• Ability to multi-task and prioritize dynamic real-time responsibilities