Support Specialist

Job Summary

A company is looking for a Support Specialist (US West Coast timezone).

Key Responsibilities

• Build and maintain log templates and documentation within the platform for clients
• Assist with onboarding new clients by setting up custom notifications and user roles
• Respond to client inquiries via chat, phone, or email while maintaining accurate client records

Required Qualifications

• Native English speaker with a positive attitude
• Able to work independently and as part of a team
• Comfortable learning new tools and adapting to software changes
• Organized and detail-oriented
• Available to work night hours from 7:30 PM to 2:00 AM CET