Support Specialist

Job Summary

A company is looking for a Support Specialist I (CT/ET).

Key Responsibilities

• Manage all assigned support tickets
• Collaborate with Project Coordinators on escalated support issues
• Track insights, digest feedback, and identify potential improvements to user experience

Required Qualifications

• 1 year of experience in a customer-facing support role
• Experience providing support in a written format (email, live chat, etc.)
• Experience responding to customer support tickets & chats with a high volume
• Bachelor's Degree preferred but not required
• Must have a United States address and be authorized to work in the United States without any Visa sponsorship