Support Specialist

Job Summary

A company is looking for a Support Specialist to join their team.

Key Responsibilities:

• Triage incoming customer issues and direct them to the appropriate teams
• Provide customer support by addressing queries and concerns in a timely manner
• Utilize JIRA to track and manage customer support issues and maintain documentation

Required Qualifications:

• Minimum of 4 years of experience in a customer support or technical support role
• Proficient in using JIRA or similar ticketing systems
• Familiarity with creating and maintaining documentation
• Ability to work independently and as part of a team
• Availability to work 8 to 5 Pacific Standard Time (Mandatory)