Support Specialist

Location: Remote

Compensation: Salary

Reviewed: Tue, Dec 16, 2025

This job expires in: 23 days

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Entry Level, Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Support Specialist to provide excellent customer support for its growing client base.

Key Responsibilities

Provide outstanding support to existing clients via phone and help desk software
Respond quickly and accurately to customer-submitted tickets
Assist clients with system functionality and features while maintaining documentation of interactions

Required Qualifications

Bachelor's degree in Information Technology, Supply Chain/Logistics Management, or equivalent work experience
Experience with Freight Brokering, Trucking, or Logistics is a must
Excellent troubleshooting skills and ability to think outside the box
Experience with supporting SaaS Transportation Management (TMS) platforms
2+ years of experience in customer support is a plus

COMPLETE JOB DESCRIPTION

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