Support Specialist
Job Summary
A company is looking for a Support Specialist to provide software application and technical support to end-users.
Key Responsibilities
- Assist clients with software to maximize efficiency, profits, and satisfaction
- Diagnose and resolve software and hardware issues related to the software
- Accurately process and record cases in the CRM ticketing system
Required Qualifications
- Prior software support experience
- Technical acumen to diagnose and resolve client issues
- Experience with EMR and Practice Management software
- Ability to use CRM and ticketing systems
- Knowledge of customer service principles and practices
COMPLETE JOB DESCRIPTION
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Company Overview
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